Wimanewe Shipping Policy
At Wimanewe, we are committed to delivering your home essentials and kitchenware safely and as quickly as possible. Please review our shipping policy below to understand delivery times, costs, and procedures.
Order Processing
- Processing Time: All orders are processed within 1–3 business days following payment confirmation.
- Weekends & Holidays: Orders placed on weekends or observed national holidays will begin processing on the next business day.
- Once your package has shipped, you will receive an automated confirmation email with tracking details.
Shipping Methods & Delivery Estimates
Shipping rates are calculated directly at checkout based on your delivery destination and the total weight of your items.
| Shipping Method | Estimated Delivery (U.S.) | Notes |
|---|---|---|
| Standard | 3–7 business days | Available for all U.S. destinations |
| Expedited | 2–4 business days | Real-time rate calculated at checkout |
Delivery estimates begin after the order has been processed. Delivery times may vary slightly based on carrier volume and peak holiday seasons.
Tracking Your Order
Once your shipping label is generated, you will receive an email containing your tracking number. Please allow 24–48 hours for the carrier’s system to update with initial scans and location details.
Shipping Address Accuracy
Please verify your delivery address carefully prior to finalizing payment. If you notice an error immediately after ordering, reach out right away—we will do our best to correct it before the package leaves our warehouse.
Note: Wimanewe cannot be held responsible for orders delivered to incorrect or incomplete addresses provided during checkout.
Lost, Damaged, or Delayed Packages
While transit delays and carrier mishaps are outside our direct control, your satisfaction remains our priority. If your package appears stalled, missing, or arrives damaged:
- Allow 24–48 hours beyond the expected delivery window in case of carrier route delays.
- Contact our support team with your order number. We will gladly help initiate a tracer, file a formal carrier claim, or locate a replacement.
International Shipping
We currently ship to select destinations worldwide.
- Transit times and international shipping rates vary by destination and will be shown during checkout.
- Customs & Duties: International shipments may incur import fees, tariffs, or VAT determined by your local customs office. These charges are the responsibility of the recipient.
Contact Customer Support for Shipping Assistance
Have questions about your order, tracking updates, or international delivery? Our customer support team is here to assist you every step of the way.
- Online Inquiry: Fill out our Contact Form to send a direct message.
- Order Details: Please include your order number and the full shipping address so we can resolve your inquiry as quickly as possible.
- Response Time: We aim to reply to all shipping inquiries within 24 business hours, Monday through Friday.