Wimanewe Return and Refund Policy

At Wimanewe, customer satisfaction is our top priority. Each item is inspected before shipment to ensure premium quality and craftsmanship. If you are not entirely satisfied with your purchase, please review our return and refund guidelines below.

30-Day Return Window

We accept returns within 30 days from the date of delivery. To qualify for a full return, your item must meet the following criteria:

  • Condition: Unused, unwashed, undamaged, and in the exact condition you received it.
  • Packaging: Returned in its original product packaging with all tags and components included.
  • Proof of Purchase: Accompanied by your order receipt or order confirmation email.

Non-Returnable Items

For hygiene, health, and security reasons, the following items cannot be returned:

  • Opened or used personal care, hygiene, and household products
  • Perishable or consumable goods
  • Gift cards and downloadable digital items

Return Shipping & Instructions

To initiate a return:

  1. Request a Return: Contact our team at info@wimanewe.com or via our Contact Form with your order number and the reason for return.
  2. Receive Your Label: We will provide designated return instructions and a prepaid return shipping label.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect items). The cost of the prepaid return label will be deducted from your final refund amount. Original shipping charges are non-refundable.

Note: If you choose to ship the return independently, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of untracked parcels.

Refund Processing Time

Once your return arrives at our facility and passes inspection, we will notify you by email regarding the approval of your refund.

  • Approved Refunds: Credit will automatically be issued to your original method of payment within 5–10 business days.
  • Deductions: Applicable return shipping fees will be deducted from the credited balance. Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items (Exchanges)

We replace items if they arrive defective, damaged in transit, or incorrect. If you need to exchange an item for the same product:

  • Contact us within 7 days of delivery via our Contact Us Page or email info@wimanewe.com.
  • Please attach clear photos of the issue, packaging, and your order number so we can ship a prompt replacement at no additional cost.

Late or Missing Refunds

If 10 business days have passed since your return approval and you have not received your credit:

  1. Check Your Account: Re-check your bank account or credit card statement.
  2. Contact Card Issuer: Processing times can vary between financial institutions before a posting appears.
  3. Reach Out to Us: If you have completed these steps and still have not received your refund, contact our support team and we will investigate immediately.

Contact Customer Support for Returns

Need help starting a return or have questions about a refund status?